Reports on Long-Term Care Homes
Skip to content
Skip to Home Profile

Home Report

The LTC home listed on this screen is the result of your search. To view details on this home:

  • Click on the corresponding tabs to view the Home Profile or Inspections for a LTC home.

Home
MARKHAVEN
54 Parkway Avenue
Markham, L3P2G4
Tel : (905) 294-2233
Fax : (905) 294-6521
Year 2021
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Mar 16, 2021
Critical Incident Inspection with Order(s) of the Inspector
Mar 16, 2021
Year 2020
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Nov 19, 2020
Complaints Inspection with Order(s) of the Inspector
Oct 20, 2020
Critical Incident Inspection
Oct 20, 2020
Critical Incident Inspection
Jan 20, 2020
Year 2019
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Aug 19, 2019
Critical Incident Inspection
Aug 19, 2019
Director’s Order(s)
Apr 17, 2019
Complaints Inspection with Order(s) of the Inspector
Apr 08, 2019
Critical Incident Inspection
Apr 08, 2019
Follow-Up Inspection
Mar 08, 2019
Year 2018
Inspection Type
Inspection Report
Date
Document
Resident Quality Inspection with Order(s) of the Inspector
Dec 12, 2018
Critical Incident Inspection
Dec 12, 2018
Director’s Order(s)
Dec 12, 2018
Year 2017
Inspection Type
Inspection Report
Date
Document
Resident Quality Inspection
Oct 04, 2017
Resident Quality Inspection
Feb 01, 2017
Year 2016
Inspection Type
Inspection Report
Date
Document
Follow-Up Inspection
Jan 21, 2016
Year 2015
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection with Order(s) of the Inspector
Oct 20, 2015
Resident Quality Inspection
Mar 24, 2015
Year 2014
Inspection Type
Inspection Report
Date
Document
Resident Quality Inspection
Mar 04, 2014
Year 2013
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Jan 29, 2013
Year 2012
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Nov 26, 2012
Follow-Up Inspection
Aug 07, 2012
Critical Incident Inspection with Order(s) of the Inspector
Jan 25, 2012
Complaints Inspection
Jan 19, 2012
Complaints Inspection
Jan 11, 2012
Year 2011
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Dec 09, 2011
Complaints Inspection
Oct 13, 2011
Complaints Inspection
Mar 14, 2011
Complaints Inspection
Mar 14, 2011
Year 2010
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Nov 08, 2010

How to interpret these results

This page displays the Inspection reports and any orders that have been issued for the LTC home you selected.

Terms and Definitions

Inspections
An inspection by inspectors of the Ministry of Health and Long-Term Care to determine compliance with the Long Term Care Homes Act (LTCHA) and Ontario Regulation 79/10. LTC Home inspectors inspect each LTC Home at least once a year. There are different types of inspections: pre-occupancy and post-occupancy for new Homes, complaint, critical incident, follow up and comprehensive inspections.

Inspection Report Date
This is the date the Long-Term Care (LTC) home inspection report was finalized by the inspector.

Inspection Type
This indicates the type of inspection that was conducted, for example a complaints inspection or a follow up inspection.

Lifting of Cease of Admissions
Lifting of Cease of Admissions means a directive from the Director to the placement co-ordinator (i.e.: Home, Community and Residential Care) for the area where the home is located to resume authorizing admissions to the home for a specific period of time.

Notification of Cease of Admissions
Notification of Cease of Admissions means a directive from the Director to the placement co-ordinator (i.e.: Home, Community and Residential Care) for the area where the home is located to cease authorizing admissions to the home for a specific period of time.

Orders
Direct instruction from an inspector and Director to comply with the requirements of the Long Term Care Homes Act, 2007. An inspector and the Director have the authority under the Act to issue an order to a licensee. Orders include:

    Compliance order

  • An inspector or the Director may order a licensee to do anything, or refrain from doing anything, to achieve compliance with a requirement under this Act; or prepare, submit and implement a plan for achieving compliance with a requirement under the Act.
  • Work and activity orders

  • An inspector or the Director may order a licensee to allow employees of the Ministry, or agents or contractors acting under the authority of the Ministry, to perform any work or activity at the long-term care home that is necessary, in the opinion of the person making the order, to achieve compliance with a requirement under the Act. The Director may also issue the following orders:

    • Amend or Impose Conditions on Licence Order
    • Renovation of Municipal Home Order
    • Return of Funding Order
    • Mandatory Management Order
    • Revocation of Licence Order
    • Interim Manager Order

Reports
Inspections that are written by a Long-Term Care home inspector.

Types of Inspections
The ministry employs issue-specific inspections focusing on complaints, critical incidents, mandatory reports and follow-up inspections, and the comprehensive Resident Quality Inspections (RQI).

    Complaint, Critical Incident and Follow-Up (CCF) Inspections

  • LTC home inspectors visit a home to inspect on a complaint, critical incident or conduct a follow-up inspection (together called CCF). The inspection is focused on the issue at hand. Relevant Inspection Protocols are used to inspect the issue in-depth and to determine if the home is compliant or non-compliant with the LTCHA and its regulations. Follow up inspections are conducted when Compliance Orders are issued to ensure that the home has corrected the non-compliance(s) identified in the Orders in a previous inspection.
  • Resident Quality Inspections

  • In Ontario, the Resident Quality Inspections (RQI) are a comprehensive inspection conducted using methodology that was adapted from the Quality Indicator Survey (QIS), a nursing home inspection process, developed over 15 years for the Centres for Medicare and Medicaid and rolled out across the United States. The RQI was adapted to meet specific requirements of LTCHA and the characteristics of LTC home residents.

    All ministry inspections are prioritized on a daily basis depending on the harm, or risk of harm, presenting to residents. As information is received the ministry continually assess and often re-prioritize inspections to ensure that issues that present harm, or risk of harm, to residents are addressed as a priority. In some cases, several different types of inspections can be combined to allow for addressing higher priority inspections in a streamlined fashion (e.g.: if an RQI is scheduled for a LTC home, a number of other issues may be inspected/addressed simultaneously).

For More Information

Call ServiceOntario, Infoline at 1-866-532-3161
TTY 1-800-387-5559
In Toronto, TTY 416-327-4282
Hours of operation : 8:30am - 5:00pm

To find a Long-Term Care Home which offers English or French Language Services, please contact your local Home, Community and Residential Care at 310-2222.

To register a complaint about a home, contact the LTC Action Line at:
Long-Term Care ACTION Line
1-866-434-0144
TTY 1-800-387-5559
7 days a week, 8:30am to 7:00pm, EST