Year 2024
Inspection (en Francais)
Jun 28, 2024
Year 2023
Year 2022
Complaints Inspection
Apr 06, 2022
Critical Incident Inspection
Apr 06, 2022
Year 2021
Follow-Up Inspection
Jun 10, 2021
Critical Incident Inspection
Mar 04, 2021
Complaints Inspection with Order(s) of the Inspector
Feb 23, 2021
Year 2020
Complaints Inspection
Mar 13, 2020
Critical Incident Inspection
Mar 13, 2020
Complaints Inspection with Order(s) of the Inspector
Jan 22, 2020
Critical Incident Inspection
Jan 22, 2020
Critical Incident Inspection with Order(s) of the Inspector
Jan 22, 2020
Year 2019
Complaints Inspection
Oct 08, 2019
Critical Incident Inspection
Oct 08, 2019
Complaints Inspection with Order(s) of the Inspector
Aug 06, 2019
Critical Incident Inspection
Aug 06, 2019
Complaints Inspection
Apr 10, 2019
Critical Incident Inspection
Apr 10, 2019
Complaints Inspection
Jan 17, 2019
Year 2018
Resident Quality Inspection
Nov 05, 2018
Year 2017
Resident Quality Inspection with Order(s) of the Inspector
Jul 13, 2017
Complaints Inspection
Apr 05, 2017
Follow-Up Inspection
Mar 28, 2017
Complaints Inspection
Feb 17, 2017
Complaints Inspection
Feb 14, 2017
Complaints Inspection
Jan 13, 2017
Year 2016
Resident Quality Inspection with Order(s) of the Inspector
Nov 25, 2016
Critical Incident Inspection
Nov 23, 2016
Critical Incident Inspection
Nov 08, 2016
Complaints Inspection
Aug 10, 2016
Year 2015
Complaints Inspection
Dec 03, 2015
Resident Quality Inspection
Dec 02, 2015
Critical Incident Inspection
Jul 30, 2015
Follow-Up Inspection
Mar 10, 2015
Year 2014
Resident Quality Inspection
Nov 18, 2014
Complaints Inspection with Order(s) of the Inspector
Sep 29, 2014
Complaints Inspection
Sep 25, 2014
Critical Incident Inspection
Apr 15, 2014
Complaints Inspection
Jan 14, 2014
Year 2013
Complaints Inspection
Dec 18, 2013
Critical Incident Inspection
Oct 01, 2013
Critical Incident Inspection
Aug 06, 2013
Complaints Inspection
Jun 04, 2013
Complaints Inspection
Jan 29, 2013
Year 2012
Complaints Inspection
Oct 19, 2012
Follow-Up Inspection
Oct 17, 2012
Complaints Inspection
Jun 11, 2012
Critical Incident Inspection with Order(s) of the Inspector
Jun 11, 2012
Complaints Inspection
Mar 28, 2012
Complaints Inspection
Feb 27, 2012
Critical Incident Inspection with Order(s) of the Inspector
Feb 27, 2012
Year 2010
Complaints Inspection
Dec 21, 2010
Critical Incident Inspection
Dec 17, 2010
Complaints Inspection
Dec 16, 2010
Other Inspection
Dec 16, 2010
Critical Incident Inspection
Sep 23, 2010
Complaints Inspection
Sep 21, 2010
How to interpret these results
This page displays the inspection reports that have been issued for the Long-Term Care home (LTCH) you selected.
Terms and Definitions
Licensee
The operator of a LTCH.
Inspections
Ministry of Long-Term Care (MLTC) inspectors conduct inspections at every LTCH at least once a year to determine compliance with the Fixing Long Term Care Act, 2021 (FLTCA) and Ontario Regulation 246/22 (Regulation).
Inspection Report
A summary of an inspection, including any findings of non-compliance, written by a LTCH Inspector.
Inspection Type
The ministry conducts unannounced inspections focusing on complaints, critical incidents, follow-ups, proactive compliance, and post-occupancy.
Complaint, Critical Incident and Follow-Up Inspections
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LTCH inspectors visit long-term care homes to inspect on:
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complaints received by a resident, family member, staff member or the public;
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critical incidents that were reported by the LTCH;
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follow-ups to a previously issued Compliance Order to ensure that the home has corrected the non-compliance.
Proactive Compliance Inspections
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LTCH inspectors conduct proactive inspections using a standardized approach to identify any non-compliance with FLTCA and the Regulation. These inspections are a stand alone inspection and do not cover complaints, critical incidents, follow ups or post-occupancy, unless it is necessary.
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Proactive Compliance Inspections were referred to as Resident Quality Inspections prior to 2019.
Post-Occupancy Inspections
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LTCH inspectors conduct post-occupancy inspections after a newly built or redeveloped LTCH to ensure compliance with FLTCA and the Regulation. These inspections are usually conducted within two weeks after the last resident has moved in the LTCH.
Intake
Intakes are a record of the initial Complaint or Critical Incident that was received.
Inspection Protocols
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Audit tools that may be used to inspect an issue in-depth and helps determine if a home is compliant with FLTCA and the Regulation.
Inspection Results
If a LTCH Inspector finds any non-compliance with FLTCA or the Regulation, a non-compliance action is issued under the Inspection Results section of the report, such as:
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A low-risk instance of non-compliance that did not cause any harm or risk of harm to residents. Non-Compliance Remedied are issued when the non-compliance was rectified by the LTCH and verified by a LTCH Inspector during the inspection.
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Issued for non-compliances with a low impact or risk to residents.
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Issued when a Licensee has failed to comply with a requirement under FLTCA or the Regulation. Compliance Orders are:
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Usually issued for non-compliances with a moderate to significant impact or risk to a resident’s health, safety, or quality of life.
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Usually require certain action(s) the LTCH has to take in order to become compliant, e.g., developing a plan or training for staff
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Always require a follow-up inspection.
Administrative Monetary Penalty
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Issued when an LTCH:
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Has not complied with a Compliance Order
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Receives a Compliance Order and has had at least one other Compliance Order; for the same requirement within a three-year period; and
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Receives a Compliance Order related to air conditioning requirements.
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Issued when an LTCH is still non-compliant with a Compliance Order after a follow-up inspection.
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When a LTCH Inspector refers a non-compliance to the Director for review.
Inspection Report Date
The date the LTCH Inspection Report was finalized by the Inspector.
Notification of Cease of Admissions
A directive from the Director to Home and Community Care Support Services to cease authorizing admissions to the LTCH for a specific period of time.
Lifting of Cease of Admissions
A directive from the Director to Home and Community Care Support Services to resume authorizing admissions to the LTCH for a specific period of time.