Reports on Long-Term Care Homes
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Home
PETER D. CLARK CENTRE
9 Meridian Place
Ottawa, K2G6P8
Tel : (613) 274-2671
Fax : (613) 560-1324
Year 2024
Inspection Type
Inspection Report
Date
Document
Inspection
Mar 19, 2024
Inspection
Jan 16, 2024
Year 2023
Inspection Type
Inspection Report
Date
Document
Inspection
Oct 12, 2023
Inspection
Aug 18, 2023
Inspection
May 29, 2023
Year 2022
Inspection Type
Inspection Report
Date
Document
Inspection
Sep 07, 2022
Inspection
Aug 26, 2022
Inspection
Jun 03, 2022
Inspection
Jun 03, 2022
Year 2021
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Sep 02, 2021
Complaints Inspection
Sep 01, 2021
Complaints Inspection
Jun 23, 2021
Critical Incident Inspection
Jun 23, 2021
Complaints Inspection
Jun 22, 2021
Complaints Inspection
Jun 22, 2021
Complaints Inspection
Feb 23, 2021
Complaints Inspection
Feb 22, 2021
Complaints Inspection
Feb 18, 2021
Critical Incident Inspection
Feb 18, 2021
Year 2020
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Oct 27, 2020
Complaints Inspection
Oct 27, 2020
Critical Incident Inspection
Oct 27, 2020
Complaints Inspection
Feb 18, 2020
Critical Incident Inspection
Feb 11, 2020
Follow-Up Inspection
Jan 07, 2020
Year 2019
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Dec 30, 2019
Complaints Inspection with Order(s) of the Inspector
Nov 18, 2019
Complaints Inspection
Nov 15, 2019
Critical Incident Inspection
Nov 13, 2019
Complaints Inspection with Order(s) of the Inspector
Sep 09, 2019
Critical Incident Inspection
Aug 28, 2019
Complaints Inspection
Jul 10, 2019
Complaints Inspection
Jul 10, 2019
Critical Incident Inspection
Jul 10, 2019
Complaints Inspection
Apr 03, 2019
Complaints Inspection
Mar 21, 2019
Critical Incident Inspection
Mar 21, 2019
Resident Quality Inspection
Jan 15, 2019
Year 2018
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Dec 04, 2018
Critical Incident Inspection
Nov 23, 2018
Complaints Inspection
Nov 16, 2018
Complaints Inspection
Nov 15, 2018
Complaints Inspection
Nov 15, 2018
Critical Incident Inspection
Nov 15, 2018
Complaints Inspection
Nov 08, 2018
Critical Incident Inspection
Nov 08, 2018
Critical Incident Inspection
Nov 08, 2018
Complaints Inspection
Aug 07, 2018
Follow-Up Inspection
Aug 07, 2018
Complaints Inspection
Aug 01, 2018
Complaints Inspection with Order(s) of the Inspector
May 23, 2018
Complaints Inspection
Mar 23, 2018
Critical Incident Inspection
Mar 13, 2018
Complaints Inspection
Mar 01, 2018
Other Inspection
Feb 21, 2018
Complaints Inspection
Feb 05, 2018
Critical Incident Inspection
Feb 05, 2018
Year 2017
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Nov 21, 2017
Complaints Inspection
Oct 19, 2017
Complaints Inspection
Sep 20, 2017
Complaints Inspection
Aug 25, 2017
Critical Incident Inspection
Jul 21, 2017
Director’s Order(s)
Jul 19, 2017
Complaints Inspection
Jul 18, 2017
Critical Incident Inspection
Jul 18, 2017
Complaints Inspection
Jun 09, 2017
Resident Quality Inspection
Mar 28, 2017
Complaints Inspection
Mar 15, 2017
Complaints Inspection
Feb 01, 2017
Year 2016
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Oct 20, 2016
Critical Incident Inspection
Oct 06, 2016
Critical Incident Inspection
Oct 06, 2016
Critical Incident Inspection
Sep 21, 2016
Complaints Inspection
Sep 19, 2016
Complaints Inspection
Aug 16, 2016
Complaints Inspection with Order(s) of the Inspector
Aug 04, 2016
Complaints Inspection
Jul 21, 2016
Resident Quality Inspection
May 31, 2016
Complaints Inspection
Mar 22, 2016
Complaints Inspection
Mar 10, 2016
Complaints Inspection
Mar 10, 2016
Follow-Up Inspection
Mar 02, 2016
Follow-Up Inspection with Order(s) of the Inspector
Feb 12, 2016
Year 2015
Inspection Type
Inspection Report
Date
Document
Follow-Up Inspection with Order(s) of the Inspector
Sep 11, 2015
Critical Incident Inspection
Sep 11, 2015
Resident Quality Inspection
Jul 09, 2015
Follow-Up Inspection
Apr 17, 2015
Critical Incident Inspection with Order(s) of the Inspector
Mar 13, 2015
Complaints Inspection
Mar 04, 2015
Follow-Up Inspection with Order(s) of the Inspector
Feb 06, 2015
Critical Incident Inspection
Jan 07, 2015
Year 2014
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Oct 23, 2014
Follow-Up Inspection
Oct 23, 2014
Critical Incident Inspection
Sep 19, 2014
Resident Quality Inspection with Order(s) of the Inspector
Jun 10, 2014
Complaints Inspection
Apr 02, 2014
Complaints Inspection
Mar 04, 2014
Critical Incident Inspection
Mar 04, 2014
Complaints Inspection
Jan 28, 2014
Year 2013
Inspection Type
Inspection Report
Date
Document
Complaints Inspection with Order(s) of the Inspector
Oct 02, 2013
Critical Incident Inspection
Aug 09, 2013
Critical Incident Inspection
Aug 07, 2013
Complaints Inspection
Jun 19, 2013
Critical Incident Inspection
Jun 19, 2013
Complaints Inspection
Jan 17, 2013
Year 2012
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Dec 17, 2012
Critical Incident Inspection
Aug 08, 2012
Critical Incident Inspection
Jan 17, 2012
Critical Incident Inspection
Jan 17, 2012
Complaints Inspection
Jan 13, 2012
Critical Incident Inspection
Jan 13, 2012
Year 2011
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Dec 01, 2011
Critical Incident Inspection
Oct 12, 2011

How to interpret these results

This page displays the inspection reports that have been issued for the Long-Term Care home (LTCH) you selected.

Terms and Definitions

Licensee
The operator of a LTCH.

Inspections
Ministry of Long-Term Care (MLTC) inspectors conduct inspections at every LTCH at least once a year to determine compliance with the Fixing Long Term Care Act, 2021 (FLTCA) and Ontario Regulation 246/22 (Regulation).

Inspection Report
A summary of an inspection, including any findings of non-compliance, written by a LTCH Inspector.

Inspection Type
The ministry conducts unannounced inspections focusing on complaints, critical incidents, follow-ups, proactive compliance, and post-occupancy.

    Complaint, Critical Incident and Follow-Up Inspections
  • LTCH inspectors visit long-term care homes to inspect on:
    • complaints received by a resident, family member, staff member or the public;
    • critical incidents that were reported by the LTCH;
    • follow-ups to a previously issued Compliance Order to ensure that the home has corrected the non-compliance.
    Proactive Compliance Inspections
  • LTCH inspectors conduct proactive inspections using a standardized approach to identify any non-compliance with FLTCA and the Regulation. These inspections are a stand alone inspection and do not cover complaints, critical incidents, follow ups or post-occupancy, unless it is necessary.
  • Proactive Compliance Inspections were referred to as Resident Quality Inspections prior to 2019.
    Post-Occupancy Inspections
  • LTCH inspectors conduct post-occupancy inspections after a newly built or redeveloped LTCH to ensure compliance with FLTCA and the Regulation. These inspections are usually conducted within two weeks after the last resident has moved in the LTCH.

Intake
Intakes are a record of the initial Complaint or Critical Incident that was received.

Inspection Protocols

  • Audit tools that may be used to inspect an issue in-depth and helps determine if a home is compliant with FLTCA and the Regulation.

Inspection Results
If a LTCH Inspector finds any non-compliance with FLTCA or the Regulation, a non-compliance action is issued under the Inspection Results section of the report, such as:

    Non-Compliance Remedied
  • A low-risk instance of non-compliance that did not cause any harm or risk of harm to residents. Non-Compliance Remedied are issued when the non-compliance was rectified by the LTCH and verified by a LTCH Inspector during the inspection.
    Written Notification
  • Issued for non-compliances with a low impact or risk to residents.
    Compliance Order
  • Issued when a Licensee has failed to comply with a requirement under FLTCA or the Regulation. Compliance Orders are:
    • Usually issued for non-compliances with a moderate to significant impact or risk to a resident’s health, safety, or quality of life.
    • Usually require certain action(s) the LTCH has to take in order to become compliant, e.g., developing a plan or training for staff
    • Always require a follow-up inspection.
    Administrative Monetary Penalty
  • Issued when an LTCH:
    • Has not complied with a Compliance Order
    • Receives a Compliance Order and has had at least one other Compliance Order; for the same requirement within a three-year period; and
    • Receives a Compliance Order related to air conditioning requirements.
    Re-Inspection Fee
  • Issued when an LTCH is still non-compliant with a Compliance Order after a follow-up inspection.
    Director Referral
  • When a LTCH Inspector refers a non-compliance to the Director for review.

Inspection Report Date
The date the LTCH Inspection Report was finalized by the Inspector.

Notification of Cease of Admissions
A directive from the Director to Home and Community Care Support Services to cease authorizing admissions to the LTCH for a specific period of time.

Lifting of Cease of Admissions
A directive from the Director to Home and Community Care Support Services to resume authorizing admissions to the LTCH for a specific period of time.

For More Information

Call ServiceOntario, Infoline at 1-866-532-3161
TTY 1-800-387-5559
In Toronto, TTY 416-327-4282
Hours of operation : 8:30am - 5:00pm

To find a Long-Term Care Home which offers English or French Language Services, please contact your local Home, Community and Residential Care at 310-2222.

The Ministry of Long-Term Care is committed to accommodating users who may have special accessibility requirements. If you require such accommodations, please contact AskHealthData@ontario.ca.

To register a complaint about a home, contact the LTC Action Line at:
Long-Term Care ACTION Line
1-866-434-0144
TTY 1-800-387-5559
7 days a week, 8:30am to 7:00pm, EST