Reports on Long-Term Care Homes
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The LTC home listed on this screen is the result of your search. To view details on this home:

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Home
THORNTONVIEW
186 Thornton Road South
Oshawa, L1J5Y2
Tel : (905) 576-5181
Fax : (905) 576-0078
Year 2024
Inspection Type
Inspection Report
Date
Document
Inspection
Jun 28, 2024
Inspection (en Francais)
Jun 28, 2024
Proactive Compliance Inspection
Apr 12, 2024
Inspection
Feb 20, 2024
Year 2023
Inspection Type
Inspection Report
Date
Document
Inspection
Dec 21, 2023
Inspection
Jun 01, 2023
Year 2022
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Apr 04, 2022
Year 2021
Inspection Type
Inspection Report
Date
Document
Follow-Up Inspection
Nov 26, 2021
Complaints Inspection with Order(s) of the Inspector
Sep 23, 2021
Critical Incident Inspection
Aug 13, 2021
Complaints Inspection
Mar 01, 2021
Critical Incident Inspection with Order(s) of the Inspector
Feb 25, 2021
Other Inspection
Feb 25, 2021
Year 2020
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Nov 24, 2020
Critical Incident Inspection
Nov 24, 2020
Complaints Inspection
Feb 26, 2020
Critical Incident Inspection
Feb 26, 2020
Year 2019
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Oct 04, 2019
Complaints Inspection
Oct 03, 2019
Complaints Inspection
Apr 17, 2019
Critical Incident Inspection
Apr 17, 2019
Complaints Inspection
Jan 23, 2019
Year 2018
Inspection Type
Inspection Report
Date
Document
Complaints Inspection with Order(s) of the Inspector
Nov 08, 2018
Complaints Inspection
Oct 02, 2018
Complaints Inspection
Sep 14, 2018
Complaints Inspection
Sep 14, 2018
Complaints Inspection
Aug 23, 2018
Complaints Inspection
Aug 23, 2018
Year 2017
Inspection Type
Inspection Report
Date
Document
Resident Quality Inspection
May 10, 2017
Complaints Inspection
Jan 10, 2017
Year 2016
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Sep 14, 2016
Resident Quality Inspection
May 30, 2016
Complaints Inspection
Mar 23, 2016
Critical Incident Inspection
Mar 23, 2016
Year 2015
Inspection Type
Inspection Report
Date
Document
Resident Quality Inspection
Aug 26, 2015
Resident Quality Inspection with Order(s) of the Inspector
Jan 30, 2015
Year 2014
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Apr 25, 2014
Complaints Inspection
Feb 04, 2014
Complaints Inspection
Feb 04, 2014
Year 2013
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Aug 16, 2013
Follow-Up Inspection
Aug 16, 2013
Follow-Up Inspection
Aug 16, 2013
Critical Incident Inspection
Aug 16, 2013
Follow-Up Inspection with Order(s) of the Inspector
Feb 07, 2013
Year 2012
Inspection Type
Inspection Report
Date
Document
Follow-Up Inspection with Order(s) of the Inspector
Nov 07, 2012
Critical Incident Inspection
Jun 13, 2012
Resident Quality Inspection with Order(s) of the Inspector
May 12, 2012
Critical Incident Inspection with Order(s) of the Inspector
Mar 15, 2012
Critical Incident Inspection with Order(s) of the Inspector
Mar 13, 2012
Year 2011
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Dec 19, 2011
Complaints Inspection
Nov 10, 2011
Complaints Inspection
Aug 31, 2011
Complaints Inspection
Aug 31, 2011
Complaints Inspection
Aug 31, 2011
Year 2010
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Sep 21, 2010
Critical Incident Inspection
Sep 21, 2010
Critical Incident Inspection
Aug 18, 2010

How to interpret these results

This page displays the inspection reports that have been issued for the Long-Term Care home (LTCH) you selected.

Terms and Definitions

Licensee
The operator of a LTCH.

Inspections
Ministry of Long-Term Care (MLTC) inspectors conduct inspections at every LTCH at least once a year to determine compliance with the Fixing Long Term Care Act, 2021 (FLTCA) and Ontario Regulation 246/22 (Regulation).

Inspection Report
A summary of an inspection, including any findings of non-compliance, written by a LTCH Inspector.

Inspection Type
The ministry conducts unannounced inspections focusing on complaints, critical incidents, follow-ups, proactive compliance, and post-occupancy.

    Complaint, Critical Incident and Follow-Up Inspections
  • LTCH inspectors visit long-term care homes to inspect on:
    • complaints received by a resident, family member, staff member or the public;
    • critical incidents that were reported by the LTCH;
    • follow-ups to a previously issued Compliance Order to ensure that the home has corrected the non-compliance.
    Proactive Compliance Inspections
  • LTCH inspectors conduct proactive inspections using a standardized approach to identify any non-compliance with FLTCA and the Regulation. These inspections are a stand alone inspection and do not cover complaints, critical incidents, follow ups or post-occupancy, unless it is necessary.
  • Proactive Compliance Inspections were referred to as Resident Quality Inspections prior to 2019.
    Post-Occupancy Inspections
  • LTCH inspectors conduct post-occupancy inspections after a newly built or redeveloped LTCH to ensure compliance with FLTCA and the Regulation. These inspections are usually conducted within two weeks after the last resident has moved in the LTCH.

Intake
Intakes are a record of the initial Complaint or Critical Incident that was received.

Inspection Protocols

  • Audit tools that may be used to inspect an issue in-depth and helps determine if a home is compliant with FLTCA and the Regulation.

Inspection Results
If a LTCH Inspector finds any non-compliance with FLTCA or the Regulation, a non-compliance action is issued under the Inspection Results section of the report, such as:

    Non-Compliance Remedied
  • A low-risk instance of non-compliance that did not cause any harm or risk of harm to residents. Non-Compliance Remedied are issued when the non-compliance was rectified by the LTCH and verified by a LTCH Inspector during the inspection.
    Written Notification
  • Issued for non-compliances with a low impact or risk to residents.
    Compliance Order
  • Issued when a Licensee has failed to comply with a requirement under FLTCA or the Regulation. Compliance Orders are:
    • Usually issued for non-compliances with a moderate to significant impact or risk to a resident’s health, safety, or quality of life.
    • Usually require certain action(s) the LTCH has to take in order to become compliant, e.g., developing a plan or training for staff
    • Always require a follow-up inspection.
    Administrative Monetary Penalty
  • Issued when an LTCH:
    • Has not complied with a Compliance Order
    • Receives a Compliance Order and has had at least one other Compliance Order; for the same requirement within a three-year period; and
    • Receives a Compliance Order related to air conditioning requirements.
    Re-Inspection Fee
  • Issued when an LTCH is still non-compliant with a Compliance Order after a follow-up inspection.
    Director Referral
  • When a LTCH Inspector refers a non-compliance to the Director for review.

Inspection Report Date
The date the LTCH Inspection Report was finalized by the Inspector.

Notification of Cease of Admissions
A directive from the Director to Home and Community Care Support Services to cease authorizing admissions to the LTCH for a specific period of time.

Lifting of Cease of Admissions
A directive from the Director to Home and Community Care Support Services to resume authorizing admissions to the LTCH for a specific period of time.

For More Information

Call ServiceOntario, Infoline at 1-866-532-3161
TTY 1-800-387-5559
In Toronto, TTY 416-327-4282
Hours of operation : 8:30am - 5:00pm

To find a Long-Term Care Home which offers English or French Language Services, please contact your local Home, Community and Residential Care at 310-2222.

The Ministry of Long-Term Care is committed to accommodating users who may have special accessibility requirements. If you require such accommodations, please contact AskHealthData@ontario.ca.

To register a complaint about a home, contact the LTC Action Line at:
Long-Term Care ACTION Line
1-866-434-0144
TTY 1-800-387-5559
7 days a week, 8:30am to 7:00pm, EST