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How to interpret these results

This page displays the inspection reports that have been issued for the Long-Term Care home (LTCH) you selected.

Terms and Definitions

Licensee
The operator of a LTCH.

Inspections
Ministry of Long-Term Care (MLTC) inspectors conduct inspections at every LTCH at least once a year to determine compliance with the Fixing Long Term Care Act, 2021 (FLTCA) and Ontario Regulation 246/22 (Regulation).

Inspection Report
A summary of an inspection, including any findings of non-compliance, written by a LTCH Inspector.

Inspection Type
The ministry conducts unannounced inspections focusing on complaints, critical incidents, follow-ups, proactive compliance, and post-occupancy.

Complaint, Critical Incident and Follow-Up Inspections

• LTCH inspectors visit long-term care homes to inspect on:
  • complaints received by a resident, family member, staff member or the public;
  • critical incidents that were reported by the LTCH;
  • follow-ups to a previously issued Compliance Order to ensure that the home has corrected the non-compliance.

Proactive Compliance Inspections

• LTCH inspectors conduct proactive inspections using a standardized approach to identify any non-compliance with FLTCA and the Regulation. These inspections are a stand alone inspection and do not cover complaints, critical incidents, follow ups or post-occupancy, unless it is necessary.
• Proactive Compliance Inspections were referred to as Resident Quality Inspections prior to 2019.

Post-Occupancy Inspections

• LTCH inspectors conduct post-occupancy inspections after a newly built or redeveloped LTCH to ensure compliance with FLTCA and the Regulation. These inspections are usually conducted within two weeks after the last resident has moved in the LTCH.

Intake
Intakes are a record of the initial Complaint or Critical Incident that was received.

Inspection Protocols

• Audit tools that may be used to inspect an issue in-depth and helps determine if a home is compliant with FLTCA and the Regulation.

Inspection Results
If a LTCH Inspector finds any non-compliance with FLTCA or the Regulation, a non-compliance action is issued under the Inspection Results section of the report, such as:

Non-Compliance Remedied

• A low-risk instance of non-compliance that did not cause any harm or risk of harm to residents. Non-Compliance Remedied are issued when the non-compliance was rectified by the LTCH and verified by a LTCH Inspector during the inspection.

Written Notification

• Issued for non-compliances with a low impact or risk to residents.

Compliance Order

• Issued when a Licensee has failed to comply with a requirement under FLTCA or the Regulation. Compliance Orders are:
  • Usually issued for non-compliances with a moderate to significant impact or risk to a resident’s health, safety, or quality of life.
  • Usually require certain action(s) the LTCH has to take in order to become compliant, e.g., developing a plan or training for staff
  • Always require a follow-up inspection.

Administrative Monetary Penalty

• Issued when an LTCH:
  • Has not complied with a Compliance Order
  • Receives a Compliance Order and has had at least one other Compliance Order; for the same requirement within a three-year period; and
  • Receives a Compliance Order related to air conditioning requirements.

Re-Inspection Fee

• Issued when an LTCH is still non-compliant with a Compliance Order after a follow-up inspection.

Director Referral

• When a LTCH Inspector refers a non-compliance to the Director for review.

Inspection Report Date
The date the LTCH Inspection Report was finalized by the Inspector.

Notification of Cease of Admissions
A directive from the Director to Home and Community Care Support Services to cease authorizing admissions to the LTCH for a specific period of time.

Lifting of Cease of Admissions
A directive from the Director to Home and Community Care Support Services to resume authorizing admissions to the LTCH for a specific period of time.