Reports on Long-Term Care Homes
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The LTC home listed on this screen is the result of your search. To view details on this home:

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Home
SOUTHLAKE RESIDENTIAL CARE VILLAGE
640 Grace Street
Newmarket, L3Y2L1
Tel : (905) 895-7661
Fax : (905) 895-9806
Year 2020
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Feb 11, 2020
Follow-Up Inspection with Order(s) of the Inspector
Jan 23, 2020
Year 2019
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Dec 24, 2019
Critical Incident Inspection
Nov 06, 2019
Complaints Inspection
Oct 16, 2019
Complaints Inspection
Jul 24, 2019
Critical Incident Inspection
Jun 26, 2019
Critical Incident Inspection
Jun 21, 2019
Follow-Up Inspection
Jun 12, 2019
Resident Quality Inspection with Order(s) of the Inspector
Feb 07, 2019
Year 2018
Inspection Type
Inspection Report
Date
Document
Follow-Up Inspection
Dec 11, 2018
Complaints Inspection with Order(s) of the Inspector
May 23, 2018
Follow-Up Inspection
Jan 30, 2018
Year 2017
Inspection Type
Inspection Report
Date
Document
Resident Quality Inspection
Dec 20, 2017
Year 2016
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Nov 10, 2016
Resident Quality Inspection with Order(s) of the Inspector
Aug 12, 2016
Year 2015
Inspection Type
Inspection Report
Date
Document
Complaints Inspection with Order(s) of the Inspector
Nov 20, 2015
Resident Quality Inspection
Mar 26, 2015
Year 2014
Inspection Type
Inspection Report
Date
Document
Resident Quality Inspection
Apr 29, 2014
Complaints Inspection
Mar 20, 2014
Critical Incident Inspection
Mar 20, 2014
Complaints Inspection
Mar 19, 2014
Year 2013
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Aug 19, 2013
Complaints Inspection
Jul 31, 2013
Critical Incident Inspection
Jul 30, 2013
Critical Incident Inspection
Jul 29, 2013
Critical Incident Inspection
Jul 26, 2013
Complaints Inspection
May 30, 2013
Critical Incident Inspection
May 08, 2013
Follow-Up Inspection
May 07, 2013
Complaints Inspection
Feb 13, 2013
Follow-Up Inspection with Order(s) of the Inspector
Feb 12, 2013
Year 2012
Inspection Type
Inspection Report
Date
Document
Critical Incident Inspection
Sep 07, 2012
Complaints Inspection
Feb 21, 2012
Complaints Inspection
Feb 17, 2012
Complaints Inspection
Feb 17, 2012
Complaints Inspection
Feb 16, 2012
Follow-Up Inspection with Order(s) of the Inspector
Feb 16, 2012
Year 2011
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Jul 18, 2011
Complaints Inspection
Jul 14, 2011
Follow-Up Inspection
Jul 13, 2011
Follow-Up Inspection
Jun 08, 2011
Complaints Inspection
Feb 17, 2011
Complaints Inspection with Order(s) of the Inspector
Jan 10, 2011
Year 2010
Inspection Type
Inspection Report
Date
Document
Complaints Inspection with Order(s) of the Inspector
Dec 01, 2010
Complaints Inspection with Order(s) of the Inspector
Dec 01, 2010
Complaints Inspection
Aug 11, 2010
Complaints Inspection with Order(s) of the Inspector
Aug 11, 2010
Year 2009
Inspection Type
Inspection Report
Date
Document
Complaints Inspection
Dec 01, 2009

How to interpret these results

This page displays the Inspection reports and any orders that have been issued for the LTC home you selected.

Terms and Definitions

Inspections
An inspection by inspectors of the Ministry of Health and Long-Term Care to determine compliance with the Long Term Care Homes Act (LTCHA) and Ontario Regulation 79/10. LTC Home inspectors inspect each LTC Home at least once a year. There are different types of inspections: pre-occupancy and post-occupancy for new Homes, complaint, critical incident, follow up and comprehensive inspections.

Inspection Report Date
This is the date the Long-Term Care (LTC) home inspection report was finalized by the inspector.

Inspection Type
This indicates the type of inspection that was conducted, for example a complaints inspection or a follow up inspection.

Lifting of Cease of Admissions
Lifting of Cease of Admissions means a directive from the Director to the placement co-ordinator (i.e.: Home, Community and Residential Care) for the area where the home is located to resume authorizing admissions to the home for a specific period of time.

Notification of Cease of Admissions
Notification of Cease of Admissions means a directive from the Director to the placement co-ordinator (i.e.: Home, Community and Residential Care) for the area where the home is located to cease authorizing admissions to the home for a specific period of time.

Orders
Direct instruction from an inspector and Director to comply with the requirements of the Long Term Care Homes Act, 2007. An inspector and the Director have the authority under the Act to issue an order to a licensee. Orders include:

    Compliance order

  • An inspector or the Director may order a licensee to do anything, or refrain from doing anything, to achieve compliance with a requirement under this Act; or prepare, submit and implement a plan for achieving compliance with a requirement under the Act.
  • Work and activity orders

  • An inspector or the Director may order a licensee to allow employees of the Ministry, or agents or contractors acting under the authority of the Ministry, to perform any work or activity at the long-term care home that is necessary, in the opinion of the person making the order, to achieve compliance with a requirement under the Act. The Director may also issue the following orders:

    • Amend or Impose Conditions on Licence Order
    • Renovation of Municipal Home Order
    • Return of Funding Order
    • Mandatory Management Order
    • Revocation of Licence Order
    • Interim Manager Order

Reports
Inspections that are written by a Long-Term Care home inspector.

Types of Inspections
The ministry employs issue-specific inspections focusing on complaints, critical incidents, mandatory reports and follow-up inspections, and the comprehensive Resident Quality Inspections (RQI).

    Complaint, Critical Incident and Follow-Up (CCF) Inspections

  • LTC home inspectors visit a home to inspect on a complaint, critical incident or conduct a follow-up inspection (together called CCF). The inspection is focused on the issue at hand. Relevant Inspection Protocols are used to inspect the issue in-depth and to determine if the home is compliant or non-compliant with the LTCHA and its regulations. Follow up inspections are conducted when Compliance Orders are issued to ensure that the home has corrected the non-compliance(s) identified in the Orders in a previous inspection.
  • Resident Quality Inspections

  • In Ontario, the Resident Quality Inspections (RQI) are a comprehensive inspection conducted using methodology that was adapted from the Quality Indicator Survey (QIS), a nursing home inspection process, developed over 15 years for the Centres for Medicare and Medicaid and rolled out across the United States. The RQI was adapted to meet specific requirements of LTCHA and the characteristics of LTC home residents.

    All ministry inspections are prioritized on a daily basis depending on the harm, or risk of harm, presenting to residents. As information is received the ministry continually assess and often re-prioritize inspections to ensure that issues that present harm, or risk of harm, to residents are addressed as a priority. In some cases, several different types of inspections can be combined to allow for addressing higher priority inspections in a streamlined fashion (e.g.: if an RQI is scheduled for a LTC home, a number of other issues may be inspected/addressed simultaneously).

For More Information

Call ServiceOntario, Infoline at 1-866-532-3161
TTY 1-800-387-5559
In Toronto, TTY 416-327-4282
Hours of operation : 8:30am - 5:00pm

To find a Long-Term Care Home which offers English or French Language Services, please contact your local Home, Community and Residential Care at 310-2222.

To register a complaint about a home, contact the LTC Action Line at:
Long-Term Care ACTION Line
1-866-434-0144
TTY 1-800-387-5559
7 days a week, 8:30am to 7:00pm, EST